Refund and Returns Policy
You can request a refund in the following situations:
- If an item is faulty
Claims:
For faulty, damaged or missing items, please notify us within 7 days of receiving the parcel to your household or within 7 days of when school starts back if the parcel was delivered directly to the school. To address these issues, please email us at [email protected].
Returning Orders:
Faulty or damaged items may need to be returned to us for assessment and if after assessment the item is found faulty, your return postage costs will be reimbursed to you along with a refund or a replacement. We will pay for return postage. Original shopping costs, are not refundable.
Refunds will be issued using the same payment method used for the purchase. Allow up to 10 business days for the funds to clear in your account. If you haven’t received your refund after 10 business days, please email us at [email protected]
Do not refuse the parcel upon delivery, as we do not cover the return postage cost. If the parcel is refused, we’ll deduct the cost incurred to return the parcel from your refund.
Requirements for Return Requests:
For Booklist Express to consider your return request for a refund or exchange:
- Return the item to our store (if asked by us) within 7 days of lodging the claim.
- Present your original tax invoice.
If the above requirements are not met, Booklist Express reserves the right not to offer a refund.
Please note the following items are non-refundable (unless faulty). Please make sure to carefully select the correct resources for the subjects you need:
- Digital products (including eBooks, digital/electronic and downloadable resources, even if the item has not been downloaded or activated.)
- Technology products.
- Special Order or Custom Items.
- Firm Sale Items.
Returns Policy for School Business Accounts:
The same policy applies for school business accounts, but the return period is extended to 30 days from the goods being received. Firm Sale goods, as indicated at the time of quote, cannot be returned unless faulty.
How to Request a Refund for your School Business Account:
Email [email protected] to request a Returns Authorisation. Include the original invoice number and details regarding the faults/damages. Returns will not be processed without a pre-approved RA. We will arrange collection if required.